Canada Post Strike: November 15, 2024 - 12:01am

During the Canada Post strike, ATTIC orders will be shipped via FedEx Priority.  

Canada Post announced a National Strike on November 15, 2024 at 12:01am. After this date, no new packages will be accepted and those accepted before this date and which have not yet been delivered will take time additional time to process.  

Please note that complimentary ring sizers will not be shipped out until the strike is over.  

LEAD TIMES

• In stock/ready-to-ship jewellery is typically ready in 2-3 business days, plus shipping time. 
• Made-to-order jewellery (including wedding bands) ready in 4-6 weeks, plus shipping time. 
• Create Your Own ATTIC Ring is ready in 6-8 weeks, plus shipping time.
• Bespoke custom jewellery projects is ready in 6-10 weeks of design, plus shipping time. 
• Rush orders can at times be accommodated. 

CANADIAN SHIPPING

ATTIC offers complimentary insured shipping on all domestic orders over $1500.

Depending on the value of your order, your shipment will arrive within 1-9 days shipping via Fedex Priority or Canada Post expedited service.

Once your package has shipped, you will receive a tracking number. To ensure safe delivery of your order, a signature will be required on delivery.  Please note that we do not deliver to P.O boxes. 

US SHIPPING

ATTIC offers insured shipping on all US orders.  Depending on the value of your order, your shipment will arrive within 1-9 days plus customs processing time. 

Once your order has shipped, you will receive a tracking number.  To ensure safe delivery of your package, a signature will be required on delivery.  Please note that we do not deliver to P.O boxes.  

Duties and taxes are not included, and must be paid by the customer on importation of goods into the US.  

INTERNATIONAL SHIPPING

International shipping rates vary depending on shipping location and value of goods.  Please contact us for your shipping quote. 

 

We strive to create well-crafted, elegant jewellery that you will love and wear for many years.  If for any reason your new piece of jewellery does not meet your expectations, we are more than happy to offer a full refund or exchange within 30 days of your purchase.  If you are open to sharing it, we highly value our client's feedback and are always looking ways to improve.

Before shipping, please reach out for return instructions.  On receiving your return, a full refund will be processed within 1-3 business days.  

ATTIC does not offer returns or exchanges on made to order jewellery, customized collection pieces (including special ordered or gold karats) bespoke custom jewellery projects or loose diamonds or sapphires.

Engagement Rings
ATTIC offers one complimentary engagement ring resizing within the first six months for an adjustment of one size up or down. Subsequent ring sizings are available for a quoted price. 

Wedding + Stacking Rings
ATTIC offers one complimentary wedding or stacking ring resizing within the first 30 days for an adjustment of one size up or down. Subsequent ring sizings are available for a quoted price. 

If you are unsure of your ring size, you can measure your ring size with our reusable Ring Sizer.  It is complimentary and shipped to you free of charge. 

Please note, that we do not offer resizing services for rings not made by ATTIC.

ATTIC offers machine/laser and hand-engraving on ATTIC jewellery.

Personalize the inside of your ring or reach out about more decorative hand-engraving options. 

Some insurance companies require an appraisal in order to insure your higher valued jewellery. 

If you are looking for an appraisal on your ATTIC jewellery, ATTIC offers third-party independent appraisals for $60. 

Let us know when you are purchasing your jewellery and we will have your appraisal ready on delivery. 

Depending on current volumes, we can, at times, expedite made-to-order jewellery beyond typical lead times. 

Rush fees start at $100CAD (plus applicable taxes). 

ATTIC jewellery is under warranty for one year.  If your jewellery requires a repair after this first year, please contact us for a repair quote. 

Regular cleanings, inspections and good care will extend the longevity of your jewellery.   Follow our Jewellery Care Guide to learn how to protect, store, and clean your jewellery.

ATTIC offers repair services on ATTIC pieces only, and does not work on jewellery made by other jewellers. Repairs will be quoted following an in person inspection. 

If your piece needs a repair, stop wearing it and contact us, or book an appointment to arrange your repair. 

One of the things we love about fine jewellery is that it can be reimagined, redesigned and given new life.  

Do you have a loose diamond or piece of jewellery that you would like to redesign?  ATTIC accepts a limited number of heirloom diamond resetting projects a year, so feel free to reach out to discuss your ideas with our team.  Please note that we no longer accept small diamond resetting or gemstone projects and only work with diamonds over 0.50ct. 

Jewellery set with client gemstones is not covered by the ATTIC warranty and is only available to local clients. 

Looking to recycle or reuse your old gold?  Check out ATTIC's gold recycling services.

ESTIMATES

Estimates are valid for 30 days.  Final price is subject to change if any changes adjustments to the design are made. 

SKETCHES + REVISIONS

Initial top view sketches will be provided to confirm design direction.  Once deposit is received, 3D modelling of your jewellery will begin. One 3D model revision is included in the price of a custom project, however each additional revision may be subject to additional design fees. 

DEPOSIT

50% deposit is required to hold a diamond or gemstone and to begin 3D modelling and production of your jewellery.  By providing your deposit you agree to the terms and conditions outlined here. 

PAYMENTS

Payments can be made by credit card (Mastercard and Visa) or by e-transfer. Final payment is owing before order is shipped. 

LEAD TIMES

Production time 6-10 weeks on final design approval.

RETURNS

Returns or refunds are not accepted for custom jewellery projects or customizations of ATTIC collection pieces. 

OWNERSHIP

Attic Gold Ltd. retains ownership of all design concepts, including sketches, renderings, and 3D models. 

Looking to recycle or reuse your old gold?  ATTIC offers gold recycling services to local clients looking to recycle their old gold.

Please note, that we do not rework or reuse your gold in your new piece of jewellery, instead we will recycle your old gold on your behalf,  through our gold refining partner. 

Clients wishing to use the ATTIC’s gold recycling service must have their old gold jewellery inspected, weighed and tested at ATTIC’s Toronto studio, so this service is reserved for local clients only.  Please reach out to arrange this appointment type. 

Did you know that many ATTIC collection pieces are made from 100% recycled gold?  We buy this recycled gold from the same refinery where your old gold and our gold scraps get recycled.  

 

We pride ourselves in creating well-crafted, lasting jewellery.  By following our Jewellery Care Guide, your jewellery should continue to look beautiful for years to come. In the event a piece needs a repair, ATTIC offers a one year manufacturing warranty which covers repairs, cleaning and replacement of small stones. 

After the first 6 months of wear it is advised that you visit ATTIC to have your ring claws setting checked and your ring cleaned.  Following the first six months, annual ring check ups and cleanings are highly recommended.

ATTIC offers repair services on ATTIC pieces only, and does not work on jewellery made by other jewellers. Repairs will be quoted following an in person inspection. 

If your piece needs a repair, stop wearing it and contact us, or book an appointment to arrange your repair. 

ONE YEAR COVERAGE

• Jewellery check up
• Professional ultrasonic cleaning 
• Prong/setting tightening
• Small stone replacement
• Clasp replacement + chain repair
• Surface refinishing 

 LIFETIME COVERAGE

• Jewellery inspections
• Professional ultrasonic cleaning
• Repairs for quoted price

 

EXCLUSIONS

Warranty does not cover stone chipping or trauma to jewellery caused by normal wear and tear.  It is advised that clients acquire jewellery insurance to protect against damage due to normal wear, as well as centre stone loss etc.

 Jeweller’s Mutual offers comprehensive jewellery insurance packages. 

Warranty does not cover jewellery set with gemstones provided by the client.  ATTIC works with professional gem-setters however, each time a gemstone is removed from a setting or set, there is a risk of injury to the gemstone.  It is advised that clients acquire their own insurance to protect against damage, stone loss if etc.